 Can I transfer existing domain name
to Tritech?
Can I use my account for commercial
purposes?
Do you accept international orders?
Do you offer dial-up or any high speed Internet access
?
Do you offer web site development
services?
Does Tritech handle domain name registration?
Am I going to use more than the given
monthly transfer included in your plans?
What is Virtual Web Server?
Will I have unlimited access to update
my pages?
How do I place an order?
How long does it take to setup a
new account?
Do you place any restriction on web
site contents?
What are the available payment methods?
Do you offer Money Back Guarantee?
Can I switch plans once I have paid?
What is Tritech's data backup / restoration
policy?
Can I transfer existing
domain name to Tritech?
Yes.
A number of our customers have transferred domains to our service.
When you place an order online or by telephone, be sure to specify
that you are requesting a transfer and NOT a new domain.
Can I use my account for
commercial purposes?
Yes,
you can use your account for commercial purposes. The World Wide
Web has become one of the most efficient and cost-effective means
of making information, products and services available to the users
of the Internet community.
Do you accept international
orders?
Yes.
We have customers located all over the world and we are as close
as your computer. If desired, we can host non-US domain names as
well.
Do you offer dial-up or
any high speed Internet access?
No.
You will need local Internet access in order to maintain your web
site and retrieve e-mail addressed to your site. Providing a specialized
service means that we do not have hundreds of modems and access
equipments to maintain, enables us to dedicate more time to our
customers and to the addition of enhancements to the entire site.
Our Plasma Web Servers are on switched
ethernet and T1 connections to the Internet. Since we do not offer
dial-up or any type of high speed Internet access services, 100%
of this bandwidth is dedicated to serving your web sites, ensuring
a high level of performance.
Do you offer web site development
services?
Yes.
We offer web site design, page development, and custom scripting
services. For more information, please visit our Web
Site Development page or contact the Web
Site Development Team to discuss design and pricing.
Does Tritech handle domain
name registration?
Yes.
We will register your domain on your behalf. Visit our DNS
Online Order Form to register your domain name right away.
Am I going to use more than
the given monthly transfer included in your plans?
Probably
not, unless you are serving large amounts of multimedia content
to a large audience. Our prices on additional monthly transfer are
very low. To see how much transfer you have used in total for the
month so far, access your Web Site Statistics.
What is Virtual Web Server?
We specialize
in Web Hosting which means that you can find a home for your web
site on our web servers and establish a presence on the Internet
without investing thousands of dollars on servers and network infrastructure.
We can help register your own domain name which will become your
unique identity on the World Wide Web. Having your own domain name
does not suggest that you are renting web space because you can
have email-only service. Furthermore, since e-mail can be addressed
to your domain (eg. username@your-domain.com) you will not have
to announce a new e-mail address if you change Internet providers.
Will I have unlimited access
to update my pages?
You
have unlimited access via shell access and FTP 24 hours a day. As
such, you can create and maintain your web pages on your own computer
and upload files to your web site at your leisure.
How do I place an order?
You
can visit our Online
Order page to order any services quickly and securely.
How long does it take to
setup a new account?
Your
account will be created as soon as your payment is cleared at the
bank. Credit card orders will usually be fulfilled on the same day.
Do you place any restriction
on the web site contents?
No.
Tritech acts as a common carrier and does not inspect, rate, or
censor our customer's content.
Before
submitting your order, the Service
Terms and Conditions document must be read and agreed to before
your account is created. Basically, don't abuse the system and
don't break American or Canadian laws or your account will be
immediately terminated. In addition, certain materials are strictly
prohibited on our web servers. Please read the Service
Terms and Conditions for more information.
What are the available payment
methods?
There
are three ways you can pay for your account:
Cheque,
Certified Cheque or Money Order
Your account is not activated until the cheque clears and the
funds are in our account.
Postal and bank processing delays can cause interruptions of
service to your web site. To avoid bank delays, pay by Money
Order, or have your home branch certify your cheque.
Wire-Transfer
Your account will be activated when the funds are in our account.
Please make sure that your bank includes the following details
in its message:
Your
Tritech account information :
-
Your Full Name
-
Your Domain Name
-
Your Country
Our
wire-transfer account information:
-
Tritech Automation Corporation
- CDN$ funds - Account#: 100-724-4
- Transit#: 08802
- The Royal Bank of Canada
- HWY 10 & Milverton Drive Branch
- Mississauga, ON
- Canada, L5R 3G2
Credit Cards
Credit Card payment is by far the most popular and faster way
to pay for your order. Your order is processed immediately when
the transaction is approved. Tritech currently accepts VISA
and MasterCard.
 
Do you offer Money Back
Guarantee?
Yes.
Please visit our Money
Back Guarantee page for more information.
Can I switch plans once
I've paid?
Yes.
You can change plans at any time by informing our Support
Department. Your old account balance will be credited to your
new plan.
What
is Tritech's data backup / restoration policy?
Our
backup system performs scheduled daily incremental backup, weekly
full backup and monthly full backup. Monthly backups are kept
for six months.
In
any event shall restoration be needed, Tritech will restore the
data from our redundant file server. This type of restoration
provides extremely fast recovery of your data, usually within
minutes. If the replicated data is not available on the redundant
file server, we will then restore the data from our backup library.
However, restoring from backup library is usually more time-consuming
because of the extremely large data trees and volume, especially when
the restoration is only for a particular account.
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